Privacy Policy

Crown Management Systems

Privacy Policy Statement


For over 25 years, Crown Management Systems (a privately owned company) has built an excellent, National reputation in helping companies both large and small, to achieve ISO Management standards.  We are also a market leader in CE marking to BS EN 1090-1.

Our highly trained Consultants and Auditors deliver practical and bespoke Management systems that have been recognised by Certification Bodies as being first class.


Who does this privacy notice apply to, and what does it cover?

This privacy notice applies to you if you work with or receive services from our company whether this is online, by phone, in person, through written forms, through mobile applications or otherwise by using any of our websites or interacting with us on social media. This privacy notice gives effect to our commitment to protect your personal information.

It is important that you read this privacy notice together with any other privacy information we may provide so that you are fully aware of how and why we are using your data.

Our Policy is to ensure that we meet client and staff expectations and is to ensure that any legal regulations bound by our business operations are adhered.


Changes to this privacy notice and your duty to inform you of changes:

This version was last updated in May 2019. Any historic versions can be obtained by contacting us.

We may change some of our operations for administrative reasons. This will not change what we do with your data or the services you receive from our company/sub-contractors. If we do this, we will update this privacy notice to let you know where your information will be held, and we will make this change prominent.

The personal data we hold about you must be accurate and current. Please keep us informed if your personal data changes during your relationship with us. Our contact details are found at the end of this statement.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.


Crown Management Systems recognise the importance of the privacy and the security of your personal information and this Privacy Notice explains what we do to look after your personal data.  It covers specific policies and procedures in line with good practices such as: GDPR Compliance. Business Continuity. Our Quality Assurance. Our Sustainability.

It tells you:

  • Where and how we collect your personal information.
  • What we do with your information and how we keep it secure.
  • What your privacy rights are and how the law protects you.
  • How we look after your personal data.
  • Your rights over any personal information we hold about you.
  • How to contact us with any queries that you have.



You have rights under data protection laws in relation to your personal data such as: –

  • Requesting access to your personal data.
  • Requesting correction of your personal data.
  • Requesting erasure of your personal data.
  • Objecting to the processing of your personal data.
  • Requesting restriction of processing your personal data.
  • Requesting transfer of your personal data.
  • The right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us.


Business Continuity Plan:

Our Business Continuity Plan sets out the guidelines for: –

A comprehensive set of business operations and procedures in case of a disaster. Procedures are in place to safeguard both client and company information so that your rights are unaffected and to ensure the effective day to day running of our business operations.


Employment & Educational Data includes:

Job title, qualifications, employment status, references, business interests, employment ID, employment records and salary. Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.


Usage Data includes information about how you use our website, products and services.


Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences. •


How we use your personal data  

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract, we are about to enter into or have entered into with you.

Where it is necessary for our legitimate interests (or those of a third-party). Your interests and fundamental rights do not override those interests.


Where we need to comply with a legal or regulatory obligation.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.


DATA RETENTION   How long will you use my personal data for?   We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.


Request access to your personal data (known as a “data subject access request”).

This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.


Request correction of the personal data that we hold about you.

This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.



You will receive marketing communications from us if you have requested information from us or if we can demonstrate that we have a legitimate interest in sending marketing material to you (and you have not opted-out).

You can opt-out anytime by contacting us directly. This will not apply to personal data provided to us as a result of a product/service purchase, product/service experience or other transactions.



You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly. For more information about the cookies we use, please see the cookie policy on our website:


Safeguarding:  Children Act 1989 / 2004

Our work activities exclude working with children/working in a child environment. We do not process any personal data relating to children.


Health & Safety

Crown Management Systems have a Health & Safety system in place to ensure that risk procedures and risk assessments are carried out on an annual basis.

Our Health & Safety Policy is readily available.

It is a mandatory requirement that all staff & subcontractors associated with Crown Management adhere to our Health & Safety policy.  All accidents/risks are to be reported and will be documented via the named person on our Health & Safety Policy statement whereby such reports will be  reviewed and assessed.

Our Health & Safety policies are formulated (in accordance with our working activities) to be in line with the HSWA – Health & Safety Work Act 1974.


Quality Assurance

We have Quality Management systems in place in line with BS EN 9001:2015. Our Qlty. Management system is reviewed on an annual basis for continuous improvements.  Defined within the scope of BS EN 9001 is a set of systems, assessed and governed by management. Our Management system focuses on risk factors both internal and external, with a view to sustainable improvement.  It identifies good practices, training and assessment for staff and management development which also includes the responsibilities of our subcontractors.



It is our Environmental policy to:

  • Recycle as much waste material as possible.
  • Avoid the use of paper wherever possible. For example: sending invoices & quotes via email.
  • Recycling office equipment.
  • Reducing our energy use such as: only using low energy lighting and shutting down computers and not keeping them on standby modes.
  • Purchasing products that have been recycled such as plastic materials and paper.
  • Avoid unnecessary journeys by making use of audio conferencing, telephone and email.


Equality, Diversity & Inclusivity

At Crown Management Systems we believe in equality opportunities for all regardless of race, gender, religion, and age so that all have the chance to achieve their potential without prejudice and discrimination.



Crown Management Systems recognise that businesses can have a negative impact on the environment.  Therefore, we are committed to finding ways of reducing our environmental footprint.

Our industry is to provide consultancy services that are incorporated into Quality Management systems that deliver projects to:

  • Reduce Environmental impacts.
  • Identify and enhance skills and training.
  • Promote ethical business practices.
  • Become more competitive aware.
  • Increase customer satisfaction.
  • Considers risk factors both internal & external and to develop systems to reduce such factors.
  • Enhance good leadership and for top management to demonstrate leadership & commitment.
  • Promote growth to increase production, quality, create new jobs/new markets.

Crown Management incorporate such practices within our Quality Management system.


Crown Management Systems

Tel: 0161 620 2083 (Head Office) Email: